What is the one thing that you do that gives you that little tingle of satisfaction in your brain?
For our General Manager, Scott Maulsby, it is checking an item off his list of things to do for the day. Our bookkeeper, Lila Steinhoff, loves it when the checking account balances at the end of the month.
Our technicians get that little twinge of brain satisfaction when they fix a problem that no one else could.
What Happens in the Mind of a Network Support Technician?
We love a challenge. There is nothing better than a person coming to one of our techs with a problem that “no one else has been able to fix”. We eat up that stuff.
Try this out the next time your home computer isn’t working and your technical friend isn’t very motivated to fix it for you: Tell your friend that you gave your computer to three other technicians (even if you haven’t), and they said it was impossible to fix.
I bet it is fixed before the end of the day.
We’re On your Network Server and Workstation Problems like a Pack of Wild Dogs
Because DedicatedIT’s staff loves a challenge and gets immense pleasure from fixing ‘impossible’ computer problems, we seek out broken networks. We love it when we land a new South Florida small business client and their network is in shambles.
We begin by performing an onsite assessment of your network and log as many as a hundred service tickets for things that need repair. We classify them based on their priority and their impact to your business.
Then, we do what we do best: find problems and fix them.
The benefit to your small business is two-fold:
- Your network becomes more stable as we search for and fix problems. The longer you are with DedicatedIT, the fewer problems you will have. Guaranteed.
- Because you are on a fixed-free, unlimited support contract, you are not paying by the hour. We fix everything we can because it benefits both companies to provide you the most stable network possible. (That, and we really do love this stuff.)
What’s Better than Fixing Computer Network Problems?
Getting responses like these to our “how’d we do” emails that go out after we close a ticket:
- Great job. Fast, knowledgeable, efficient. Not afraid to get one’s hands dirty. Thanks.
- My computer is working good, and it was fixed in good time. thank you.
- All better, thanks guys. Great job as always.
- Terrific! Thanks Ben!!!!
- Awesome once again!
- Great!
- Great, thank you.
- You guys are awesome!
- I wasn’t here for the final fix but it’s working now; thanks guys!
- Thank YOU so much for your immediate response and stellar “find” Friday evening. For all you do, thank you again.
And, these are just from the past three weeks.
Have a Computer Network in South Florida that is in Shambles?
Here is a comment we recently received from a client we picked up about a month ago.
I should win the monthly prize for having the most tickets in such a short time. My concerns of years of neglect and mass disorganization of our systems are being confirmed. Ben’s doing a great job. — George
Do what George did and call DedicatedIT today. We will handle anything you throw at us.
There’s no better feeling that having someone say, “Nobody else could fix that” or “I wonder why we didn’t think of that.”
I had two mission statements:
1. “Give the user what they need, not what they ask for.” Discovery is the most important part of the process. You have to determine what the goal is and focus on that. Users shouldn’t have to be concerned with HOW it works, just that it works.
2. “My job is to make your job easier, faster and more efficient.” It’s amazing how much you can learn by walking around. I can’t think of how many times I’d watch someone working in Excel or another application and realize that the process could be made so much easier.
The key is not to say, “You idiot, don’t you know….?” It’s to say, “Let’s try this to see if it doesn’t work better.”
I figured out a way to upload budget figures that used to be keyed in manually, was prone to data entry errors and had to be distributed to departments for proofing and final approval. By moving paper forms to spreadsheets, the math was correct, the entries were standardized and the manual key punching and secondary proofing were eliminated. It cut two weeks off the whole process and eventually helped eliminate a data entry position.
It’s just a matter of looking at processes to discover a better way that the user may not think of. If I was to have a third mission statement, it would be “laziness is the mother of invention.”